How It Works
From your first call to every exchange after: a simple, structured process that keeps children at the center.
- Contact usCall us or submit a service request with your basic contact information and the service you need.
- Private intakeWe talk privately by phone about your schedule, locations, safety concerns and any court order that applies.
- Your service planWe create a written plan covering times, pickup and drop-off locations, and the procedures our staff will follow.
- Structured, documented serviceStaff carry out each exchange, visit or assessment the same way every time and document it.
- Review and adjustWe check in regularly and update the plan as your family's needs change, always within any applicable court order.
Neutral
Our staff don't take sides, pass messages, or get involved in disputes between parents.
Documented
Exchanges and visits are time-stamped and documented according to the service plan.
Child-centered
Every procedure is designed to make transitions calmer and more predictable for children.